Frequently Asked Questions

Everything you need to know about working with us

We are a direct factory with 18 years of specialized experience in manufacturing watercolor pen sets.

Our production facility covers 6,800 square meters with a monthly output of 600,000 sets.

Our factory is certified by TUV Rheinland.

Yes. We support OEM services including custom logo printing, color changes, and packaging modifications.

For in-stock standard items, there is no strict MOQ. Custom order MOQs are negotiable, with better pricing for larger volumes.

Custom sampling typically takes 5–7 days, depending on the material and design. Costs are calculated based on the specific product requirements.

We currently do not hold any international certifications; this would need to be arranged by you.

All products undergo 100% inspection before shipment to ensure defect‑free delivery.

We accept RMB settlement. For overseas orders, we typically transact via Alibaba Trade Assurance.

For in‑stock items, delivery is 3–7 days. For custom orders, lead time is 15–25 days after sample confirmation and deposit receipt, subject to order confirmation.

Still Have Questions?

Our team is ready to help. Get in touch and we'll respond within 24 hours.

Contact Us

Get a Free Quote

Fill in the form and we'll get back to you within 24 hours.